New York City

My girlfriend and I stayed at the Tribeca Grand a week before Christmas in order to do some holiday shopping, see the sights, etc. I was looking for a high-end hotel in the SoHo area, and the Tribeca Grand looked too good to be true. It was. To get it out of the way, and in the interest of a balanced review, let me say that the hotel is beautiful inside and out, the decor is very modern, and the rooms are clean and well appointed, although small as most NYC hotel rooms can be. My first impression of the hotel was very favorable, and consistent with the substantial rate. Unfortunately, we ran into a couple of snags that - had they been handled properly - would have been unremarkable, but ultimately ruined our stay. Over three nights, we stayed in three different rooms. Keep in mind, I've never, ever asked to have my room changed before. After the first night, the shower backed-up in the morning. It was one of those stand-up units without a tub, so my girlfriend had to cut short her shower for fear the water would overflow. There was 2-3 inches of brown water backed-up from the drain. In the hope that it would ultimately drain (so I could shower), we monitored the situation for a few minutes. Unfortunately, some black, oily substance started coming up out of the drain, turning the standing water the color of mud. I went down to the front desk, reported the situation, and asked to be moved to another room. Although the desk staff initially asked if I would prefer to have someone "look" at the situation, I insisted on a new room, and the hotel obliged. We were quickly and efficiently moved next door within minutes. Later that evening, I ran out of hot water during my shower, but chalked it up to it being a busy time for showers, a fluke, whatever. We ultimately called for room service several hours later, our order was taken, and we were told that it would be up in 20 minutes. The food never arrived, and no-one called to explain. It was like we never called at all. Tha

Impeccable service. Outstanding staff. Great location (SOHO and Village within blocks). Nice size room. Very comfortable bed. Bathroom on the small size, but what do you really use a bathroom for? You're in and you're out, so..... Breakfast is good. The coffee and orange juice are to die for. Very relaxing atmosphere, unlike the madness in Time Square. Fabulous restaurants nearby (Petrarca across from hotel) and countless fantastic other restaurants on W Broadway.