New York City

After several trips to NYC in the past couple of years, this trip has been one of the best. Although you don't expect to spend a lot of time in the actual room, we didn't expect to have THIS much contact with hotel staff. Wife broke her hand, and their support was TERRIFIC. The rooms were great as well, and we wound up spending a bit more time there than we expected to. We would stay here again in an instant!

The Muse hotel has been a favorite of ours since it first opened. The bedrooms and bathrooms are very spacious for New York. The decor is pleasant with black and white styling and artistic touches throughout. The marble bathrooms feel very upscale. We only stay when there is a good special as the rates can be high during peak seasons but look forward to whenever we can get a bargain.

The hotel placed a $300 hold on the credit card we provided for "incidentals". In our experience hotels require a card for incidentals, but run the card only when incidentals are actually used. When we questioned the staff about this, we were told that the hotel supplies an unusually large range of incidentals (in addition to the mini-bar, there was a selection of lingerie with price tags in the closet) and the possibility of theft was mentioned. The hotels.com website does not mention this hold, and the staff did not tell us about it when we registered. This was a rude shock!

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Very pleased with the size of the room compared to New York standards

Great location ! Within walking distance of theater ,shopping and all midtown sites.Hotel staff was pleasant and very helpful .A good place to stay!

The Muse is just the right size; the staff is warm, friendly, and very welcoming. Our room was gorgeous: a king-sized bed with featherbed and duvet. Every object and surface, every piece of furniture was deluxe, chic, and understated (I do not like cluttered, super tarted-up rooms). We only ate breakfast in the hotel restaurant, but it was reasonably priced and the menu selections for breakfast were ideal: light and healthy, traditional, European Continental. Only complaint, our window looked out directly into a red-brick wall. Still, the lighting options (with faders on all lights, even in the bathroom) made the room seem bright and welcoming. I would return to the Muse again and again.