New York City

The service is very lacking. It is not a friendly environment. They told me they would get someone to help with my bags. After waiting 10 minutes, I decided to take them up myself.

The room is very dated in my opinion. I'm more in to clean crisp conservative settings. To me it had a tacky 70's decor to it. Yet it had a plasma TV to throw the whole setting off.

the location is great though. It is right across the street from Central park and one block from the subway. Though I really disliked the horse smell that seemed to linger all day and night due to the carriages.

The good things are that they make you show your room key when you return late at night. And they do have a bed turn down service.

Great staff, always courteous. Lovely room. Excellent location.

The location and view can't be beat. However, the trees across the street in Central Park are very high, you need to be on at least the 15th floor to get a great view, otherwise you're just looking at trees and not the skyline. The hotel itself is nothing spectacular and is what one would find anywhere else for 1/3 the price. The hotel is older and the decor a bit dated. The room was an adequate size, but the bathroom was small and there was no tub. The furniture and fixtures were standard - not what one would expect for the price. But the bed was comfortable and the room quiet.

We stayed here for 4 nights and thought the room was absolutely fine. It was clean, the staff were really helpful and we had no problems at all. The only downside, as a few people have already mentioned was the automatic charge of $15 per day for telephone calls, even if you didnt make any. But they did tell us about this when we checked in, but instead of asking for it to be removed we made good use of it - saved us a fortune on mobile/international calls home to the UK!

We had a city room on 41st floor - the views were mostly of buildings but it was amazing at night! The location is superb, with the subway being just a few doors down, or a short walk to Columbus Circle for more choice of trains. I couldnt really fault this hotel at all and would recommend it.

 

This hotel has nice sized rooms and the hotel staff was very professional. My spouse and I had Sunday breakfast and although the food was good, the service was very slow. It also took them a long time to replace empty items on the buffet.

Great location and very nice hotel. Too bad they have started a sleazy automatic upcharge of $15 per night for internet, telephone, and long distance. This charge will be applied even if you use none of these services. If you complain on check out, they will not reverse the charges. Watch for the small print on the bottom of the check in form where you authorize the charge.

Hotels like this don't need to resort to such a shabby upcharge policy. We would have gladly paid the extra $15 per night if the room charge was upped.

The room was great. We were on the 16th floor and overlooked Central park. Very close to the subway station. The only negative was the bathroom. The fixtures were dated and the bathroom needs a facelift. Other than that the hotel was great. The room was very large, and the bed was very comfortable. The staff was very friendly and helpful, we even got free coffee mugs for staying there.

Has gone down in quality, stayed here several times a few years ago. hotel needs a renovation. but the price for the location is fine.