New York City

Upon arrival we requested an early check-in, which was not available. However, an hour after the published check-in time our room was still not ready and we ended up being late for our event becuase of how long it finally took to get our bags out of the bell station once the room was ready. No apologies no nothing. Admittedly the room was nice and the bathrooms were amazing. No issues at all after check-in, but it definitely put a damper on our stay. i would advice that if you ar staying there, don't bank on getting to your room early.