New York City

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I have stayed at the Regency a number of times. This is the first time I booked it thru H.C....I reserved a DELUXE ROOM WITH KING SIZE BED and was give a SUPERIOR ROOM WITH TWIN BEDS which I was told was what Hotel.com had told them was reserved. I showed them my receipt and they gave me the room I had paid for. The hotel said that happens all the time Poor customer service!

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Very nice hotel and restaurants.

The reviews here on hotels.com were better than what we found. Our room was clearly the repository of the damaged furniture--drawers that did not work, carpet that was stained, toilet that leaked. It was quiet, but the air conditioner was very loud. The staff was extremely pleasant, but it was an expenisve place for something that was "okay." If you are used to being on the East side of town, you are used to the "green" subway--we don't take cabs everywhere as we might as well walk based on traffic. It's not convenient, and I would rather stay on the west side. It was fine. Just don't think about eating there or ordering anything from room service. And why can't these big hotels give free wifi? When I am at the cheesy motels on the Gulf Coast of Florida, it comes free.

It's not news, but NYC is EXPENSIVE. Given that, I consider this hotel a good value. It's in a fantastic location, and, since it's an older building (which shows, just a little), it's very quiet. The main living area was large and comfortable. The bathroom had been updated, but was a little small. Very courteous service. I would definitely stay there again...once I save up for another trip to the Big Apple!

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