New York City

It was one of the worst experiences ever. The room was dirty, noisy and dark. The staff was very rude. It definitely was not worth the price. Too expensive for what you get. I will never ever come back to this property.

Stayed here at the end of October, booked in with a group of students. Had heard varying degrees of negative reports in regard to the condition of the place, unclean beds, bathrooms and really poor hotel. To begin with it was very average, ideal for a group of students who would only be using rooms for rest at night. The rooms were huge, basic facilities, showers ideal for someone four foot high!!!, clean towels and beds made everyday, that was our experience, but did not hear this from previous people who stayed there. Old style bathrooms, old enamel baths. All rooms had tv's. The location of the hotel is brilliant, across from Madison Square Garden and Penn Station, Macy's is one block away and Empire State likewise behind hotel. Ideal place really to stay for a short break were little time is spent in the hotel. All we needed was a clean bed and clean bathroom, we got that. Doormen were excellent and bags were all sorted at a small charge from the bus. Shop on ground floor good for soft drinks and coffee. Checkout was depositing keys in a box, so no queuing. A very busy place, when we checked in there were only 19 rooms left out of the 1700. Lobby always busy, all sorts, from business men, to shoppers and tourists. Obviously alot of people like this hotel. Would stay here again with a group. Perfect for that. Basic hotel, great location.

 

I was mainly concerned with space and location, and both were beyond satisfactory. The room was spacious and the hotel is near Times Square. There is no pool, a fact that did not affect my overall satisfaction but could bother those hoping to relax at the hotel. I know I will stay here again. The staff were very helpful.

 

The lobby of the Hotel Pennsylvania is beautiful and the location is extremely convenient. But the room we were in needed serious updating. The bed was hard as a rock and smelled of smoke, even though I had reserved a non smoking room. I had horrible allergies all night due to the lingering smoke. Not somewhere I would return to.

Being right across from penn station, the location is fantastic with access to subways and many landmarks within walking distance. However, the room itself was small and dirty and had no fitted sheets on the bed, no working heat and with a constant drip from the shower. As I was traveling by myself and only staying for a few nights, the location was more important to me than other stuff so this hotel fit the bill.

For the amount of money that we spent per night the rooms should have been much higher quality. The room was dirty and we could tell that it had not been cleaned.

Convenience and location are the keywords for recommending this hotel. It's proximity to the train and bus station cannot be beat!

I've just returned from a fantastic 5 night break in NYC and loved every second. We stayed at Hotel Penn. There was a small line at check in but we were promptly taken through to the Penn reception area to speed up our check in so it took no time at all. Our room was small and could do with an update but the bed was huge and comfortable and provided a much needed good night's sleep after a busy day touring the delightful city. Our bed and towels were changed every day. Our luggage was stored on the last day and we found the $4 fee reasonable and staff very friendly. The staff on the tour desk couldn't have been more helpful either. The location is fantastic. If you're not looking for five star furnishings and just looking for somewhere to put your head down I'd recommend this hotel. At the end of the day it's New York City - how much time are you really going to spend in your hote anyway?