New York City

Excellent stay - Hotel staff friendly and helpful - would stay there again it a minute

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The hotel room was definitely worth the money. The size was decent, though nothing spectacular. I expected this coming in, given that it was a NYC area. The bed was comfortable and the bathroom wasn't as bad as people said though I can see why people might feel uncomfortable about it given the semi-see through nature of it. The staff was friendly and helpful in acquiring goods and other services. Room service was also quick, though pricey. But these complaints are only a minor detraction if anything at all. What could have made it more enjoyable or did I have gripes about? The halls were a bit narrow so that you could hear the comings and goings of other people. So it was a bit noisy, especially with late night guests. Also the financial district is not a great place to be if you're in it for the nightlife. But that suited me fine as it kept the neighborhood quiet when I went to turn in to sleep. But the noise coming from the air temperature system (heating duct) was noisy and actually woke me up at one point. I actually had some problems with the TV as the TV would shut off by itself, but it was easily fixable by simply turning it back on. It only happened rarely, but I should point out that it did. The amenities given were a plus, but the towels were not good quality and a bit hard, though I have experienced worse. All in all, a great value place that actually looks decent. Though it's not as fancy as the other boutique-style hotels, it was well worth the time spent and I would go again.

Gild Hall: Good location for Financial District, My "upgraded" room was OK - though would have gladly traded the "Pleasure Kit" and the billboard sized leather headboard, for an ironing board, in-room coffee, an actual bathroom door & wall (not glass) or even a decent desk & chair. Comfortable bed, thankfully. Window seats were uselessly tiny. Desk chair was more style, less comfort. The staff people were exceptionally nice and attentive. Food, OK. The fitness "club" is actually 3 separate closets on different floors: disappointingly small.

WE got a great rate so this stay was definitely worth it. The room was clean and spacious. The downside was the service. Only one bathroom in the room and when we asked for another when they brought it up for us only to take it away again the next morning when they cleaned the room. The bellman wasn't always available when we needed a taxi which made it even more difficult to get a cab in the financial district on the weekends. The staff was very friendly but didn't offer to help/assist unless it was part of their job description. That was frustrating. That said, it was comfortable and nice, especially for the price. I would likely stay there again.

Very Friendly staff and a great deal.

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because of a bad experience a few days earlier, the day manager promised me a free nights stay, indicating they would credit my account after i booked. they then denied making that promise