New York City

We were upgraded without asking and so we had a sitting room off of the main room... very accommodating staff and very pleasant surrounding neighborhood... quiet and accessible. We will gladly stay here on future visits to NYC.

We have stayed at the Excelisior several times and this was one of our most pleasant stays. We were immediately upgraded to a two-room suite (from a standard double), which was a really nice surprise and made the trip so much more comfortable. The beds were comfortable, the bathroom quite nice, and the location is the best. We love the Upper West Side because there are so many restaurants and stores near by, the museums are all an easy walk through the park, and being near Central Park is great. My only complaint is the exercise room, which didnt have a functioning elliptical.

 

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We stayed one night and found the hotel to give us exactly what we wanted for the price we paid, a comfortable bed, great location on the west side. The only thing we would have liked is a street view.

We stayed one night while in the city seeing a show. The rate was ½ that of hotels in the theater district. Only three stops on the subway (the station was at the end of the block) then a two block walk and we were in Time Square. When I booked, the only room available was a single room with two twin beds. At check-in, they upgraded us to a junior suite with a queen sized bed. In the morning we walked a few blocks, had Sunday brunch and did some Christmas shopping. Nice safe neighborhood. It was a great New York experience. I even got to ride the elevator with a popular Hollywood actor.

STAFF AND ACCOMMODATIONS WHERE SUPERIOR AND THE LOCATION IS NOT LOCATED IN THE TOURIST CENTER WHICH IS PERFECT. SURROUNDING AREA HAS EVERY LOCAL CONVIENCE MAKING THE LOCATION PERFECT. SHORT TAXI RIDE OR SUBWAY TO ANYWHERE.

After getting a deal to stay here online, we were very excited to stay at the Excelsior. The hotel staff that we dealt with were polite and helpful and the doorman was delightful. The hotel itself was beautiful and our room was quaint and had everything we needed. The neighborhood was fantastic and we had fun walking around the next morning to find a place for breakfast. While it isn't close to many of the sight seeing venues, we found cabs easily and the subway was only a block away. The only issue we had was that the heater in our room stopped working during the night and we were extremely cold. We should have called the front desk but chose not to. We did tell them about the issue the next day. Even still, we look forward to our next stay at the Excelsior.

Front desk staff were rude when asked questions about the parking situation. Concierge was helpful, but not friendly. Rooms need to be updated. The bed linen didn't look clean. Also, room was too hot so I put the cooling system on before dinner only to come back to a boiling hot room. When I asked the front desk about it, they explained in the winter they turn off the AC, but should have posted that somewhere. I was told to open a window but they don't have screens so who knows what could crawl in. Also, ice maker in hallway was very loud. All in all the price was good for what it was but if it weren't for the low price I wouldn't go back there again.