New York City

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Could have been great but we returned to our room after a long day and needed to quickly change and go out. Our room keys had been changed -- the hotel had us checking out two days ahead of the confirmed schedule. It was the next day before we got an apology and I had to produce my own confirmation letter and have it copied before I could solve the problem. The hotel staff's comment -- "well, it was a third-party booking". Well, do they want business or not. The prices are not that good to have this hassle. I think it is a poor response to an obvious screwup by the hotel. Customer Service is a very big deal with us! Recognition of mistakes is vital.

We have stayed at many hotels in NYC and this by far was the cleanest. It was a great size and even a kitchenette! The only complaint or recommendation I can give is that the bed was VERY uncomfortable. There was no support at all, but I totally survived it and would do it again. Thanks!!

Located in a safe neighborhood with a wide variety of outstanding restaurants nearby. Large room with comfortable bed and bedding. Decor could use an update, but room is clean and staff very accomodating. I plan to stay here again.