New York City

It took them a few tries & well over 24 hours, before they finally assigned me a room, that I felt was comparable to the room I had reserved on hotels.com. I did have to give up my smoking privileges in order to secure a room with a view, but they did move me to the top floor, so I guess it was worth it. (FYI: According to the front desk, SMOKING ROOMS are ONLY located on the 13th floor, and from the side of the building my room was located on, there is absolutely NO VIEW, due to the fact the neighboring building is about 17 or 18 floors high) It seems the construction in the lobby was still going on when we were there too, as the large curtain draped across a portion of the corridor would suggest. With the exception of the woman who checked me in, the hotel staff seemed polite, pleasant, and very willing to do all they could to accommodate me. Oh yeah!, another thing, the warm chocolate chip cookies you receive at check-in are delicious!!