New York City

A delightful experience from start to finish. Lovely staff, wonderful, spacious room, and the best complimentary breakfast imaginable. We''ll be back again and again.

Completely updated; lovely room, Breakfast with omlettes made to order, fresh fruit, bagels & lox, etc. Staff went out of their way to help with elderly parent. Also gave us a comp room when we were locked out of our room by a sleeping spouse at 1 AM. Highly recommend Desmond Tutu!

 

Outstanding hotel in a fun area; great staff and really nice rooms. We had a superior room rather than a standard one. It was really nice. The Refectory, where breakfast was held, is a gorgeous room. The breakfast was absolutely outstanding.

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Interesting place to stay in Chelsea which has a lackluster group of decent hotels. Breakfast is lovely. Especially liked the classical music. Overall we enjoyed being there. Our only concern was getting luggage up the steps to the elevator! No one was particularly interested in lending a hand.

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I have two questions: If you make your reservations months in advance, why should you have to haggle over the room location you had recently been reassured you would receive when the room location you want is available. Question: When you arrive back at the hotel late in the evening and are told your room has not been changed as you had been told it would be that morning, and that it could not be changed because there were no staff available to clean your room, how can you expect to please your patrons? Illogical and ingracious treatment. The facilities are lovely however. I believe some of the staff are poorly trained.